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National Grid Announces Customer Service Changes

Two meter readers–one for gas and one for electric–to now make visits to customers' homes and businesses.

National Grid customers on Long Island will be visited by two meter readers going forward.

That's among the changes for natural gas customers announced Monday by National Grid. Customers who have their meters read manually will now be visited by a Precision Pipeline Solutions (PPS) meter reader, a National Grid contractor, as well as a LIPA worker to read the electric meter. PPS meter readers will carry National Grid identification and drive vehicles and uniforms marked with both National Grid and PPS logos. 

Among the other changes announced:
  • A new customer service system that includes greater functionality in the self-service area, both the IVR and Web, and a new bill format with more account information and usage history displayed. As a result of this conversion, customers should be aware that there will be a change in account numbers and a new bill format. Customers who’ve arranged for their bank to automatically withdraw funds from their checking or savings account—and customers who use their bank’s online bill pay service—will need to provide the bank with their new National Grid account number. This new 10 digit account number will be provided to customers when they receive their next bill. 
  • Customers who visit National Grid payment centers to pay their natural gas bills should take note that effective Monday, only the Brentwood, Hewlett and Bellmore offices will be available for both bill payments and in-person transactions. All other locations will accept bill payments only, but will include courtesy phones with a direct link to National Grid Customer Service.



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